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Opened 3 years ago

Closed 3 years ago

#8402 closed defect (bug) (worksforme)

“Change Profile Photo” function to delete & crop Avatars is broken on Vanilla install

Reported by: zloro's profile zloro Owned by:
Milestone: Priority: normal
Severity: normal Version: 6.3.0
Component: Media Keywords: reporter-feedback


Hello. Brand new install of WP 5.5.3 and BuddyPress 6.3.0 on a server running MySQL Version
5.6.32 & PHP Version 7.4.10 with NO OTHER plugins active & running on 2020 template.

On Page:

I can upload the image and am given the option to crop the uploaded image. However, once I select my crop area and I press the crop button the <upload & crop> area disappears & a red box WITH NO MESSAGE appears. Nothing else happens.

The original files are being uploaded to;

But no automatically resized or manually cropped images are being saved anywhere.

Other similar Avatar Crop issues from 8-10 years ago exist on BuddyPress support forum, but nothing that is applicable to these latest versions. Any & all fixes (incompatable javascipt, JQuery, AJAX version incompatibility with JQUERY/AJAx versions called by templates) just do not appear to be relevant here. Your help/validiation & fix of this bug is appreciated!

Attachments (2)

Screen Shot 2020-11-21 at 2.15.32 PM.png (190.6 KB) - added by zloro 3 years ago.
Delete Profile Image fails with no message
Screen Shot 2020-11-21 at 2.15.23 PM.png (190.0 KB) - added by zloro 3 years ago.
Crop uploaded replacement Profile Image (Avatar) fails with no message

Download all attachments as: .zip

Change History (4)

3 years ago

Delete Profile Image fails with no message

3 years ago

Crop uploaded replacement Profile Image (Avatar) fails with no message

#1 @imath
3 years ago

  • Component changed from Core to Media
  • Keywords reporter-feedback added
  • Milestone changed from 7.0.0 to Awaiting Review
  • Priority changed from high to normal
  • Severity changed from major to normal

Hi @zloro

Thanks for your feedback. I wasn't able to replicate the issue. Everything works fine for me in Twenty Twenty.

Could you add/replace/delete an avatar having the Network tab of your browser's inspector open and select to only trace XHR requests. Once you cropped the image, you should have 2 lines about the admin-ajax.php file.

What's the information of the Headers tab?

And what's the information of the Preview tab?

Finally, could you look into the console tab of the browser's inspector to see if there are errors ?

#2 @zloro
3 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to worksforme
  • Status changed from new to closed

Mea culpa.

The server did not have ctype compiled properly. Deeper Console & error log digging. Plz Mark resolved

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