Cover Image Upload: “An error occurred. Please try again later.”

[intp5]

When I attempt to upload an image "larger than 840px wide, and 225px tall", I often receive the following error message:

“An error occurred. Please try again later.”

I suspect that there is also a narrow upper size limit of the image that is allowable for the upload, but this is not explicitly stated in the error. Is this a known issue? Let me know if I can provide any further detail. Thanks in advance.

[DJPaul]

@intp5 "often receive" -- often, so not always? So you think filesize might have something to do with it?

Can you find an image it won't let you upload as a cover image, but then go to wp-admin's media library, and try to upload that image into there. Does it work?

[intp5]

Example of cover image that will not allow upload

[intp5]

Replying to DJPaul:

Thanks, @DJPaul. Yes--often, but definitely not always. I’m no expert on such things, but if there is a pattern I am noticing, it seems to be that the larger files seem to be the ones getting rejected, independent of file format.

As per your suggestion, I was able to successfully upload the image to the wp-admin media library.

Could this issue have anything to do with memory allocation on my server? I seem to be experiencing other issues with regard to that with some other WP plug-ins. If so, would you have any specific allocation you’d recommend setting via my PHP.ini file?

Thanks much again for your help. ~Nathan

@intp5 "often receive" -- often, so not always? So you think filesize might have something to do with it?

Can you find an image it won't let you upload as a cover image, but then go to wp-admin's media library, and try to upload that image into there. Does it work?

[DJPaul]

If you can get the image into the media library, it's unlikely to be with any kind of maximum file upload size within WordPress or BuddyPress, or within PHP. I don't believe we set anything like that anywhere.

It *could* be memory related, since more stuff is loaded on the front of the website.

@imath, any ideas?

[imath]

@DJPaul No just tested with the image and it's working great :)

[DJPaul]

@intp5 We can't recreate this, unfortunately. I'm going to have to close the ticket for now, and we can re-open if we get similar reports in the future for further investigation.

[intp5]

Thanks @DJPaul: It seems this is due to some memory allocation issue on my host (1&1). I have no idea if any error messages could be updated to account for this possibility, but otherwise I appreciate your efforts to investigate this. Cheers, Nathan