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Opened 6 years ago

Closed 5 years ago

Last modified 5 years ago

#7100 closed defect (bug) (worksforme)

Cover Image Upload: “An error occurred. Please try again later.”

Reported by: intp5 Owned by:
Milestone: Priority: normal
Severity: normal Version: 2.5.0
Component: Core Keywords: reporter-feedback
Cc:

Description

When I attempt to upload an image "larger than 840px wide, and 225px tall", I often receive the following error message:

“An error occurred. Please try again later.”

I suspect that there is also a narrow upper size limit of the image that is allowable for the upload, but this is not explicitly stated in the error. Is this a known issue? Let me know if I can provide any further detail. Thanks in advance.

Attachments (1)

mystic-509504.jpg (789.9 KB) - added by intp5 6 years ago.
Example of cover image that will not allow upload

Download all attachments as: .zip

Change History (8)

#1 @DJPaul
6 years ago

  • Component changed from API to Core

#2 follow-up: @DJPaul
6 years ago

  • Keywords reporter-feedback added

@intp5 "often receive" -- often, so not always? So you think filesize might have something to do with it?

Can you find an image it won't let you upload as a cover image, but then go to wp-admin's media library, and try to upload that image into there. Does it work?

@intp5
6 years ago

Example of cover image that will not allow upload

#3 in reply to: ↑ 2 @intp5
6 years ago

Replying to DJPaul:

Thanks, @DJPaul. Yes--often, but definitely not always. I’m no expert on such things, but if there is a pattern I am noticing, it seems to be that the larger files seem to be the ones getting rejected, independent of file format.

As per your suggestion, I was able to successfully upload the image to the wp-admin media library.

Could this issue have anything to do with memory allocation on my server? I seem to be experiencing other issues with regard to that with some other WP plug-ins. If so, would you have any specific allocation you’d recommend setting via my PHP.ini file?

Thanks much again for your help. ~Nathan

@intp5 "often receive" -- often, so not always? So you think filesize might have something to do with it?

Can you find an image it won't let you upload as a cover image, but then go to wp-admin's media library, and try to upload that image into there. Does it work?

#4 @DJPaul
6 years ago

If you can get the image into the media library, it's unlikely to be with any kind of maximum file upload size within WordPress or BuddyPress, or within PHP. I don't believe we set anything like that anywhere.

It *could* be memory related, since more stuff is loaded on the front of the website.

@imath, any ideas?

#5 @imath
6 years ago

@DJPaul No just tested with the image and it's working great :)

#6 @DJPaul
5 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to worksforme
  • Status changed from new to closed

@intp5 We can't recreate this, unfortunately. I'm going to have to close the ticket for now, and we can re-open if we get similar reports in the future for further investigation.

#7 @intp5
5 years ago

Thanks @DJPaul: It seems this is due to some memory allocation issue on my host (1&1). I have no idea if any error messages could be updated to account for this possibility, but otherwise I appreciate your efforts to investigate this. Cheers, Nathan

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