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Opened 15 months ago

Closed 13 months ago

Last modified 13 months ago

#7921 closed defect (bug) (fixed)

Activation email should contain more details

Reported by: r-a-y Owned by: djpaul
Milestone: 3.2.0 Priority: normal
Severity: normal Version: 3.0.0
Component: Members Keywords: ux-feedback has-patch commit
Cc:

Description

Still seeing a bunch of activation email threads on the support forums since v3.0.0.

I believe our email copy should be amended to add the actual activation key with instructions to copy and paste the key into the "Activation Key" field if is not auto-populated.

This might help to decrease the number of support threads.

What does everyone think?

Attachments (1)

7921.01.patch (1.6 KB) - added by r-a-y 15 months ago.

Download all attachments as: .zip

Change History (8)

#1 @boonebgorges
15 months ago

Yeah, that seems sensible to me.

#2 @vapvarun
15 months ago

Ya, it will be good, the couple of them are also talking in various theme support groups and reporting it as theme issue. It will help to avoid signup issues.

@r-a-y
15 months ago

#3 @r-a-y
15 months ago

  • Keywords has-patch added
  • Milestone changed from Awaiting Review to 3.2.0

I've amended the activation email in 01.patch.

Previous:

Thanks for registering!

To complete the activation of your account, go to the following link: hxxp://example.com/activate/XXX/

New:

Thanks for registering!

To complete the activation of your account, go to the following link and click on the Activate button:
hxxp://example.com/activate/XXX/

If the 'Activation Key' field is empty, copy and paste the following into the field - XXX


Do we want to write an update routine for those with the older version of the activation email? Or do we just write a post in a sticky thread about this?

#4 @DJPaul
15 months ago

Emails can't be updated without overwriting any customisations that the site owner has made, unfortunately.

#5 @DJPaul
14 months ago

  • Keywords commit added

#6 @djpaul
13 months ago

  • Owner set to djpaul
  • Resolution set to fixed
  • Status changed from new to closed

In 12232:

Emails: clarify instructions in "activate your account" email template.

This will only affect new installs, or sites where the "repair email" tool is run.

Fixes #7921

Props r-a-y

#7 @djpaul
13 months ago

In 12233:

Emails: clarify instructions in "activate your account" email template.

This will only affect new installs, or sites where the "repair email" tool is run.

Fixes #7921 (3.x branch)

Props r-a-y

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