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Opened 4 years ago

Closed 4 years ago

#6967 closed defect (bug) (worksforme)

Notifications not marked read when multiple new messages

Reported by: timeuser Owned by:
Milestone: Priority: normal
Severity: normal Version: 2.0
Component: Messages Keywords:
Cc:

Description

When there are multiple new private messages BuddyPress shows a notification that says something like "You have 3 new messages". When you click that notification it takes you to your messages inbox but it doesn't mark the notifications read. If you only have 1 new message you instead get a notification that says "John Smith sent you a new private message". Clicking on the notification takes you to view that message and marks the corresponding notification as read.

It seems the notifications should get marked read in the multiple message case also.

Change History (6)

#1 @r-a-y
4 years ago

  • Component changed from API to Component - Messaging
  • Keywords ux-feedback added

I think the behavior you listed is correct in my eyes, but could use some other feedback from the team.

If you click on the "You have 3 new messages" link, it just takes you to your private message inbox, but you technically haven't read each individual message yet.

If you want to mark unread notifications as read in bulk, you can do so on your Notifications page by selecting each item and then selecting "Mark read" under the "Bulk Actions" dropdown menu.

#2 @r-a-y
4 years ago

  • Version changed from 2.5.0 to 1.9

#3 @timeuser
4 years ago

I get what you are saying, but we have users getting confused. They click the notification of "3 new messages". Then they read the messages themselves (which are marked read) but the corresponding notifications are still not marked read. Perhaps it's more an issue that the notifications need to get marked read when the corresponding message does?

#4 @r-a-y
4 years ago

  • Keywords needs-testing added; ux-feedback removed
  • Version changed from 1.9 to 2.0

Perhaps it's more an issue that the notifications need to get marked read when the corresponding message does?

This sounds like the issue to me. However, the code should mark the private message notifications as read when a user lands on the message thread. See #5479.

#5 @timeuser
4 years ago

You're correct, the notifications do seem to be marking read as they should when you view the message. Hmmm. I'll follow up if I can reproduce this again.

#6 @r-a-y
4 years ago

  • Keywords needs-testing removed
  • Milestone Awaiting Review deleted
  • Resolution set to worksforme
  • Status changed from new to closed

Thanks for verifying!

I'm going to close this for now. Feel free to reopen if you encounter anything wrong with marking notifications for private messages as read.

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