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Opened 11 years ago

Closed 11 years ago

Last modified 11 years ago

#5288 closed defect (bug) (no action required)

Activation key invalid when using certain webmail providers

Reported by: henrywright's profile henrywright Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: Core Keywords:


I've found that some members always get an invalid activation key message when they use webmail.

Steps to reproduce:

  1. Set up an email account with - I selected as my email domain i.e henry@…
  2. Register on a BP site with your new email address
  3. Go to your webmail, then attempt to activate your BP account via the activation email you receive.

Note: If you do the same steps above but use another webmail service such as Gmail or use Thunderbird as your mail client, you won't get the invalid activation key message. Your account will be successfully activated.

Change History (6)

#1 @henrywright
11 years ago

  • Keywords needs-testing removed

#2 @boonebgorges
11 years ago

  • Keywords reporter-feedback added

henrywright - I'm having a hard time getting a account to receive the right kinds of emails (beats me). Can you share the format of the activation link as it appears in your email? If you can, share following:

  • the address that shows up in the text of the email
  • the address of the auto-generated link (when you hover over it, what do you see in the status bar? or what does View Source or Inspect Element tell you?)
  • the address that shows in your browser's admin bar after clicking through on the link

#3 @r-a-y
11 years ago

  • Keywords needs-testing added

Sounds like maybe the formatting of the email generated inside is causing this.

Can you switch to plain-text mode inside and see if the link is correct? I'll test this myself in a bit.

#4 @henrywright
11 years ago

@boonebgorges and @r-a-y

Tested again - This time I noticed something strange happening after clicking the activation link. A 'deferer' notice flashes on screen. "The page you requested is not part of our service. You will be redirected shortly."

It seems as though have a redirect in place which is causing a problem with the activation link. Not entirely sure how this can be resolved aside from advising members to use a different email client or webmail provider.

#5 @r-a-y
11 years ago

  • Keywords reporter-feedback needs-testing removed
  • Resolution set to invalid
  • Status changed from new to closed
  • Version 1.8.1 deleted

Thanks for the update, henrywright.

Marking as invalid as it's a problem with's web interface and usage of a dereferer.

Users with a email address should copy and paste the activation link from the email contents instead of using the altered link by

Preferably, those users should use an email account that supports IMAP / POP3 so these links are unaltered when viewed from an email client.

Last edited 11 years ago by r-a-y (previous) (diff)

#6 @r-a-y
11 years ago

  • Milestone Awaiting Review deleted
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