Skip to:

Opened 15 years ago

Closed 13 years ago

#1401 closed defect (bug) (no action required) recover password : reset yes, new password fails

Reported by: kgjerstad's profile kgjerstad Owned by:
Milestone: Priority: minor
Severity: Version:
Component: Sites Keywords:


This problem concerns the live forums:

The reset password works (email received), but the new password is never received (not in inbox or spam.

Steps to reproduce:

  1. Go to
  2. Enter your username, but no password, and submit
  3. when the page relaods, click on the "Recover password" button
  4. Check your email associated with your account
  5. Open the "reset password" automated email and click on the provided link. This opens a new page which confirms that a new password has been sent.
  6. The new password never comes.

Change History (1)

#1 @cnorris23
13 years ago

  • Component set to
  • Resolution set to invalid
  • Status changed from new to closed
Note: See TracTickets for help on using tickets.